International Shipping Policy

• 海外付款僅支援信用卡一次付清：支援 VISA / Master / JCB / UnionPay 銀聯卡。
• 海外付款目前僅支援信用卡，另商品皆以 新台幣(NTD) 計價，使用海外信用卡結帳時，交易手續費、匯率與退款手續費依發卡銀行規定。如有任何疑問，請聯繫您的信用卡發卡銀行。
• 配送地點若為臺港澳及中國大陸地區以外之收件資訊（包含收件人姓名、地址）皆須以英文填寫。
• 送出訂單前請務必確認訂單資訊正確無誤，包含商品內容、收件資訊；訂單成立後，無法再修改相關資訊。若因資料錯誤造成無法寄送或寄送錯誤等所衍生的額外風險與相關費用將由您自行承擔。
• 如訂購商品因材積過大或是商品價值超過限制，客服人員將於訂單問與答進行通知；如因上述原因需拆單出貨，將由您自行負擔運費，若有不便敬請見諒。

• 海外配送因各配送地點之進口關稅標準規定不同，若領取包裹時，該配送地點欲收取商品之關稅，需由您自行負擔。部分商品可能會有無法配送或清關等問題，強烈建議您先確認商品是否可送達指定地點後再購買；因各地規定之不同，若發生商品遭海關查驗沒收等情形，應由您自行承擔。
• 須與您提醒，各地海關依規定可對包裹進行抽查並核定是否需繳交關稅，並向收件者收取關稅費用；若收件者不願取貨，而因此產生之相關費用或貨件遭銷毀、退回之損失，由您自行負擔，我們將不提供退貨服務。

• 因海外地區包裹運送費時，且跨國退款作業繁複，因此無法提供海外配送之換貨服務；如欲辦理海外配送之退貨服務，您應先確認無以下情形，如您逕行將商品退回， StreetVoice 街聲 將不予受理，且運費及相關費用將由您自行負擔：

1. 超過7天猶豫期退貨時效。
2. 經消費者拆封之影音商品或電腦軟體，如：唱片等。
3. 商品並未保持完好包裝、經使用、已受破壞、損毀或不完整
4. 客製化商品
5. 消耗性商品請勿拆封試用（例如：筆記本、紙膠帶等），試用後則無法退貨
6. 如因收件者個人因素，包括但不限於地址錯誤、查無此人、逾期未領、拒絕支付關稅等，造成海外包裹退回，該筆訂單將不再提供重新配送。

International Shipping Policy

【Payment for International Orders】

• We only accept credit card (one-time payment) for international purchases: VISA / MasterCard / JCB / UnionPay are supported.

• All products are priced in New Taiwan Dollars (NTD).

• Transaction fees, currency conversion rates, and refund processing fees are subject to your card-issuing bank’s policies. If you have any questions, please contact your bank directly.

• For delivery addresses outside of Taiwan, Hong Kong, Macau, and Mainland China, please fill in all recipient information (including name and address) in English.

• Please double-check your order details before submission, including product selection and shipping information. Once the order is submitted, no modifications can be made. Any additional risk or cost caused by incorrect information, delivery failure, or delivery to the wrong address shall be borne by the customer.

• If your order exceeds the size or value limits of certain destinations, our customer service will notify you via the order Q&A section. In such cases, the cost for split shipments will be borne by the customer. We apologize for any inconvenience caused.

【Available Delivery Destinations】

We currently support shipping to the following countries/regions:

Australia, Canada, China, France, Japan, Hong Kong, South Korea, Macau, Malaysia, Singapore, United Kingdom, United States, Vietnam, Thailand, the Philippines, Germany.

Availability may vary depending on specific products—please refer to the product page for shipping availability.

【International Shipping Fee Calculation】

• After adding items to your cart, the system will automatically calculate the shipping cost in NTD based on your destination.

• Shipping rates are subject to change by logistics providers; the final shipping fee shown at checkout will prevail.

【Invoice Issuance】

Invoices are automatically issued via our system and sent to the email address you provide as proof of purchase.

【Customs Duties】

Import duties and taxes may apply depending on the regulations of the destination country and must be paid by the recipient.

Certain products may be non-deliverable or subject to customs clearance issues. We strongly recommend that you verify whether the item can be delivered to your location before placing an order. StreetVoice is not responsible for any loss resulting from customs confiscation or refusal of entry.

Please note:

• Customs authorities in each country may inspect parcels and assess import duties.

• If the recipient refuses to pay customs fees or fails to collect the parcel, leading to destruction or return of the shipment, the customer is fully responsible for any loss and no refunds will be provided.

【Delivery Timeframe】

Estimated delivery time is 7–14 business days.

Delays may occur due to weather conditions, flight cancellations, peak seasons, or customs inspection.

【Tracking Your Shipment】

Once your order is shipped, a shipping notification email will be sent to your email address, including a tracking number. You can track the package via the shipping provider's tracking system.

【Return/Exchange Policy for International Orders】

Due to time-consuming logistics and the complexity of cross-border transactions, we do not offer exchanges for international orders.

If you wish to return an international order, please ensure the following conditions are met. If you return a product without prior approval, StreetVoice reserves the right to reject the return, and any shipping or related costs will be your responsibility:

Returns will not be accepted if:

• The 7-day return period has expired.

• The product is an opened audio or software product (e.g., CDs, DVDs).

• The item is used, damaged, or not in its original packaging.

• The item is customized.

• Consumable items (e.g., notebooks, washi tape) have been opened or tested.

Returns are also not accepted if:

• The parcel is returned due to customer-related issues such as incorrect address, unknown recipient, failure to collect the package, or refusal to pay customs duties.

【How to Request a Return for International Orders】

To request a return, please contact us within 7 days of receiving your order via email at svmerch@streetvoice.com with the following information:

• Your full name

• Order number

• Contact phone number

• Item(s) to be returned

• Reason for return

• Photos of the product condition

Upon confirming that your return meets our criteria, we will provide the return address by email. You must send the product back at your own expense.

If the returned item was part of a promotional set or bundle, the entire set must be returned.

Refunds will be processed within 10 business days after receiving and inspecting the returned product. The refund amount will be deducted by actual shipping costs and any customs duties incurred, and the remaining balance (if any) will be refunded to your original credit card.

※ StreetVoice reserves the right to accept or cancel any order at its discretion.

※ For further questions, please email svmerch@streetvoice.com. Our customer service team will get back to you as soon as possible.