購物須知

※ 提交訂單後，將跳轉至發卡行驗證頁面，若未於10分鐘內輸入驗證碼送出，系統將自動取消訂單，不另行通知

• ATM 虛擬代碼繳費：需持代碼至實體ATM或網路銀行繳費

※ 完成結帳時將取得當次訂單的專屬虛擬帳號，若未於期限內完成轉帳繳費，系統將自動取消該筆訂單，不另行通知

※ 預購或特殊活動商品出貨時間約 7-30 個工作天，實際出貨日以商品頁面說明為主

※ 若遇例假日或訂單較多、不可抗力天災因素，則可能延遲到貨

※ 若逾期未完成活動現場 / 門市 / 宅配配送取貨時，造成運費損失包含重新寄送、整新等費用將由顧客自行吸收

進入「訂單」頁面，點選您欲查閱的訂單編號，進入該訂單明細畫面後，於「送貨資訊」欄位會顯示「貨件追蹤編號」

7-11超商取貨  →  將出貨單號至 7-11 貨態查詢系統 查詢

宅配到府  →  將出貨單號至 黑貓宅急便包裹查詢系統 查詢

※  查詢系統會因配送因素、作業時間等問題會有1~2天左右的時間誤差

※  若使用超商取貨，遇到關於配送編號查詢狀態的疑慮，可以撥打 7-11 客服專線：(02)2721-4234

本網站發票全面採用自動化系統開立，並以E-mail發送發票開立通知信，以茲證明

申請退貨/款程序，即同意由 StreetVoice 街聲 代為處理發票、銷貨退回及折讓證明單，以利加速退貨退款作業

• 因預購商品性質以及訂單送出後即進入系統出貨作業流程，恕無法為您加購、合併、修改、取消訂單
• 退換貨須知請參閱「退換貨政策」
  

若有其他疑問，歡迎來信至客服信箱（svmerch@streetvoice.com），客服人員將盡速為您服務

Credit Card (One-time payment): Supports VISA / MasterCard / JCB / UnionPay.

※ After submitting your order, you will be redirected to the card issuer's verification page. If the verification code is not entered and submitted within 10 minutes, the system will automatically cancel the order without further notice.

ATM Virtual Account Payment: Use the virtual account code to make a payment at an ATM or via online banking.

※ A unique virtual account number will be provided upon checkout. If payment is not completed before the deadline, the order will be automatically canceled without further notice.

On-site Pickup at Event: Please refer to the product page for pickup location and instructions.

Home Delivery (Taiwan main island): Orders will be shipped via HCT Logistics and are expected to arrive within 3–7 business days after the order is placed. Specific delivery date and time cannot be designated. If needed, you may inform the delivery driver upon contact.

7-11 Convenience Store Pickup (Taiwan main & offshore islands): Delivery time depends on location. Normally, it takes 4–7 business days after order confirmation. You will receive an SMS notification once the package arrives at the designated store.

※ Pre-order or special event items may take approximately 7–30 business days to ship. Actual shipping time will be based on the product page.

※ Delivery may be delayed due to holidays, high order volumes, or force majeure events (e.g., natural disasters).

※ If you fail to pick up your item on time (whether on-site, in-store, or via home delivery), any resulting shipping or reprocessing fees will be borne by the customer.

Go to the “Orders” page and click the order number you wish to view. In the “Shipping Info” section, the tracking number will be displayed.

7-11 Pickup: Enter the tracking number on the 7-11 Shipment Tracking System

Home Delivery: Use the tracking number on the Yamato

※ Tracking updates may be delayed by 1–2 days due to logistics operations.

※ For questions about 7-11 shipment tracking, please call 7-11 Customer Service: (02) 2721-4234.

All invoices are issued via an automated system and sent via email as confirmation of your purchase.

By applying for a return or refund, you agree to authorize StreetVoice to handle the invoice, sales return, and allowance documents on your behalf to speed up the process.

Electronic Invoice: Sent as an attachment along with your order confirmation email.

Corporate Invoice (with Tax ID): Also sent as an attachment in the confirmation email; you may print it yourself. It has the same legal effect as a paper invoice.

Donated Invoice: No invoice notification will be sent.

Due to the nature of pre-order items and the automated fulfillment process that begins once an order is placed, we are unable to add items, merge orders, modify, or cancel orders after submission.

For return/exchange details, please refer to our Return & Exchange Policy.

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If you have any other questions, feel free to contact us at: svmerch@streetvoice.com

Our customer service team will get back to you as soon as possible.